Success is not hoped for but earned; to be successful you need the strength, the right attitude, self-discipline and the ability to prioritize your goals. One has to commit to their fullest potential by putting in the hard work and dedication into becoming the best they can become in what they want to achieve.
Working hard and committing to what you do is significant. And being recognized and appreciated for the effort you put in your work absolutely increases morale. We took a moment to sit and talk with our top sales executives for the month of August; Corinne de Winnaar for the New Vehicle Department and Edward Magane for the Pre-owned Vehicle Department and here is what they had to say to the questions asked.
Let’s get to know them a bit more:
How many years do you have in the sales industry?
Corinne: I have been in the “Motor Industry” for 5 years, but selling cars for 2 years now.
Edward: I have been in the sales industry for 7 years
What is your work philosophy?
Corinne: The harder you work and the more you put in, the better your results at the end.
Edward: Stay hungry
How do you open a new relationship with a prospective client and/or create a new opportunity?
Corinne: First impressions plays a BIG role, so I usually smile very big, greet them properly and then sometimes throw in a joke to make them laugh and feel a bit more comfortable.
Edward: By first trying to know the customer’s expectations.
Tell us about a recent sale you lost, what happened and what did you learn from it?
Corinne: I had a vehicle in stock that met the customer’s expectations and she was also happy with the instalment, but she then told me to stop everything, because she fell in love with another vehicle. What did I learn? Don’t let them leave the dealership.
Edward: I was constantly pushing the client to take the deal and he did not want to be rushed into make a decision so he stopped taking my calls or responding to my emails. I learnt that not every client is the same.
What have you done/are you doing to make yourself a better sales executive?
Corinne: I like to learn from my fellow sales colleagues, asking questions, paying attention to what and how they do things. Paying attention is key!
Edward: Try to learn new things at all times.
What is the biggest mistake you’ve made when coming to closing a deal?
Corinne: It was one of my first Diplomatic deals, so the moment was very big for me and then I put in the discount but forgot to “de-VAT” it. The clients accepted the deal and I sold the vehicle at a loss. Blond much (She laughs).
Edward: Rushing to close deals, it puts pressure on me and my clients as well so sometimes the deals end up not happening.
What makes you passionate about selling?
Corinne: I am a HUGE people`s person. I absolutely love people, working with them and building relationships. (It’s not what you know, it’s who you know) so for me to meet new and different people EVERYDAY is fun, challenging and it keeps things interesting.
Edward: Every sale is a new experience, you meet different clients and they want things to be done their own way. Although it is challenging, you get to learn and adapt.
How is your relationship with your customers?
Corinne: I try to keep a good relationship with my customers, especially afterwards. As you get to know your clients, you know with whom you can joke with and with whom you need to stay completely professional. I try to go out of my way to give them good service, even after the sale (so that they have an awesome experience and memory of “When I bought my car…”, and of course, want to come back when it’s time for a new vehicle again)
Edward: Differs from one customer to another, but I always make sure that my customers remember my name when they leave the dealership.
How is your relationship with your team?
Corinne: I have THE BEST team ever! We see ourselves as a family. We pray together in the mornings, we hardly ever fight, we don’t steal each other’s deals, we help with each other`s deliveries (should something come up) and we always try to help each other out whether it’s a favour at work or personal.
Edward: I feel we don’t interact a lot since we are still a new team, but we talk and pick on each other’s brains.
You’ve been titled salesperson of the month, how does that make you feel?
Corinne: It makes me feel good and motivated, naturally, and that my hard work paid off. I always try to stay humble, because I would not have been able to do it by myself and through my own doings – Glory to God alone (which is also our team`s motto) Being the best for one month is great, but staying there is the hard part and what I strive for.
Edward: It is encouraging; you aim higher and work hard to keep yourself at the top.
As the saying goes “Hard Work Forever Pays”; striving to do and be better at what you do every day should be a priority. As our dealer principal always says; the only person stopping you to reach your goals is yourself.
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